Frequently Asked Questions

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Having a DVA Gold Card does not automatically make you eligible for the NDIS. The DVA Gold Card provides health care benefits for veterans related to service-related injuries or illnesses, while the NDIS is specifically for people with permanent and significant disabilities. You may be eligible for both, depending on your disability and health conditions.

The DVA Gold Card provides health care and services related to service-related injuries or illnesses. It covers medical expenses, hospital care, and treatment for these specific conditions. On the other hand, the NDIS supports people with permanent and significant disabilities, regardless of whether the disability is service-related or not. The NDIS helps fund supports like personal care, support coordination, and assistance with daily living tasks.

No, the DVA Gold Card is for health care specific to service-related injuries or illnesses. NDIS funding is separate and can be used for services related to disability support, such as personal care, daily living assistance, and support coordination. Both can be used to complement each other, depending on your eligibility for the NDIS.

If you need assistance with managing your NDIS plan, our Support Coordination service can help. Support coordinators assist you in understanding your NDIS plan, ensuring you are using your funding effectively, and connecting you with the right services. They guide you through the entire process to make sure you are receiving the supports you need.

While Heroes Assist primarily focuses on NDIS support, we can guide you through the process of applying for DVA benefits and accessing additional veteran-specific services. We can help you understand your entitlements and connect you to support options that complement your needs, including housing assistance and mental health support.

Yes, Heroes Assist provides several tailored services for veterans, including:

• Support Work & Personal Care: Assisting with daily living activities such as dressing, grooming, and mobility.
• Housing Support: Helping veterans secure stable, long-term housing.
• Employment Assistance: Job readiness programs and skill-building workshops.
• Mental Health & Wellbeing: Support for managing stress, anxiety, and other emotional challenges.
• Community Access: Helping veterans engage with their community and reduce isolation.

Eligibility for DVA and NDIS services is based on your specific disability and health needs. The NDIS is available to people with permanent and significant disabilities, regardless of whether the disability is service-related. If you have both a service-related injury and a permanent disability, you may be eligible for supports from both systems. You can check your eligibility by reviewing the NDIS criteria or discussing it with a support coordinator.

At Heroes Assist, we offer a comprehensive housing support service, including:

• Crisis Accommodation Advice: Immediate assistance in urgent housing situations.
• Transitional Accommodation: Help finding temporary housing while transitioning to long-term solutions.
• Long-Term Housing Guidance: Support in securing permanent, stable housing and ensuring veterans have a place to call home.

We offer personalised support for NDIS participants that includes:

• Support Work & Personal Care: Helping with daily tasks such as meal preparation, personal hygiene, and mobility assistance.
• Support Coordination: Guiding NDIS participants through their plans and connecting them with the right services.
• Employment Readiness & Life Skills: Programs to help participants gain work-related skills and independence.
• Community Access: Encouraging social participation and engagement with the broader community.

Yes, Heroes Assist offers job readiness programs to help veterans and NDIS participants build the skills they need to find meaningful employment. These programs include resume building, interview preparation, and professional development courses designed to enhance employability and promote independence.

Yes, personal care assistance is available for NDIS participants as part of the support work category. This includes help with bathing, dressing, grooming, and mobility. For veterans with DVA Gold Cards, personal care support may also be available depending on eligibility, specifically for conditions related to service-related injuries or illnesses.

At Heroes Assist, we offer domestic cleaning and household support services for eligible veterans and NDIS participants. This can include assistance with meal preparation, laundry, general cleaning, and ensuring your home is a comfortable and safe environment. The service is tailored to your needs and can be scheduled according to your preferences.

We understand the importance of mental health and emotional well-being. Heroes Assist offers tailored support programs to help individuals manage mental health challenges, such as anxiety, depression, and stress. Our approach is holistic, addressing both emotional and physical needs to improve overall well-being.